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We develop Accountable Workplaces and Exceptional Service Cultures!

At The Murray Consulting Agency, we believe in delivering exceptional service to you – our client – at every encounter. Our goal is to maximize the potential abilities of your leaders and staff to exceed your organization’s goals. We will achieve this by providing you with individual care and tailoring our services to your specific needs.

Our Core Purpose

To always be a positive guiding light to your organization as we journey together.

Our Vision

To elevate your organization to be the “Best” of the Best in its field.

Our Core Values

Be knowledgeable in our work.
Be open, honest and sincere especially when it’s difficult.
Strive to exceed your expectations.
Treat you with the highest standards of respect and professionalism.
Make every interaction a positive and fun experience.

Our Mission

To be the partner that positively impacts your employees’ lives and transforms them to reach their highest potential.


Karen is inspirational! She inspires the best in others. Karen has the unique ability to help others see their potential, even when they may not yet be able to see it themselves. Karen possesses an unbreakable positivity that transcends industry type. Every organization needs Karen to rev up and train up their staff. Karen has the unique ability to say the “hard things” in a way that makes people want to thank her for saying it. I used Karen to work with my clients every year for the past 10 years! Her message never gets stale and always provides valuable learning.
Michael Neill
President  - Michael Neill and Associates
Karen Murray is one of the most dedicated and professional individuals within our industry. She has a passion for exceptional service and member engagement. Her long experience ensures she not only brings knowledge, but a practical approach to execution that is so imperative for credit unions. Plus, Karen’s positive outlook and tenacity ensure that working with her is not only effective, but fun and engaging.
Tansley Stearns
Chief Impact Officer  - Filene Research Institute
Karen was an early leader in the credit union member experience arena.  We often call upon her to speak during our user webinars as an authority in the field.  In addition, Karen has boundless energy and limitless enthusiasm.  I’d recommend her services to any credit union looking to take its member experience to the next level.
Constance Anderson
President  -
Energetic, Enthusiastic, Effective, Efficient and Experienced. These qualities are what defines Karen Murray. Karen has been my financial operations manager for the past 20 years. She possesses an infectious positive passion for excellence. Karen’s gripping personality excites those who come in contact with her to reach for the stars. Karen’s ability to train lead and develop is rare and unique. Any organization would benefit with the services of Karen Murray
Bishop Leofric W. Thomas, Sr.
Bishop and Senior Pastor  - Open Arms Christian Fellowship